NuGo Store FAQs
Where can I find your bars in my neighborhood?
Enter your zip code in our store locator to find a store near you.
What is my password/log in?
If you have forgotten your password or log in name, you can either create a new account or order without logging on. You are not required to be logged on to place an order.
What products are vegan?
Our NuGo Organic, NuGo Dark, NuGo Free, Crispy Cat and NuGo 10 lines are all vegan. For a full list of product attributes please click HERE.
Can you provide coupons or free samples?
When we are sampling our bars through retail chains, we post information on our community section, Facebook page or Twitter feed. We price our bars for everyday value, so are unable to offer in store coupons. If you would like online coupons please sign up for our Newsletter.
Do I need to order a whole tray? Can’t I just try one?
We offer sample packs for customers who are interested in trying several different bars. Our online Dark Chocolate Sample Pack is just $5 for 3 bars. Click here for details. If this is not what you are looking for, please call our office at 1-888-421-2032 and ask about our 12 bar sample packs.
How much does shipping cost?
When ordering online within the continental US, ground shipping charges are calculated directly from UPS. Pricing is based on your location and can be accessed as you check out.
What is the cool shipping option NuGo Offers?
NuGo makes our bars with unadulterated products, including chocolate. REAL Dark Chocolate is temperature sensitive and will melt without climate-controlled shipping. For more information on our commitment to pure ingredients and use of REAL Dark Chocolate, please see The Truth About REAL Chocolate.
In the hotter months of summer, we offer temperature-sensitive, cool shipping for an addition $ 6 per box. This cool shipping is not guaranteed but does help in preventing the chocolate from melting.
The following bars do not contain chocolate and therefore do NOT require cool shipping:
Vanilla Yogurt
Orange Smoothie
NuGo Free Carrot Cake
NuGo 10
Smarte Carb (made with sugar free milk chocolate)
Where do you ship?
NuGo ships to all US states. Shipping to Alaska, Hawaii, Puerto Rico and the Virgin Islands is done via the US Postal Service. If you would like to ship to any of these areas or internationally. Please call our office between 9:00am and 5:00pm EST at 1-888-421-2032 to obtain accurate US Postal Service shipping information.
Do you ship to FPO/APOs?
We will ship to FPO/APOs; however, UPS shipping service is not available to these locations. Shipping to FPO/APOs will be done using priority mail as this shipping method allows tracking. We will not ship packages using space available mail. If you want an order shipped to an FPO/APO, please call us to place the order over the phone at 1-888-421-2032.
Is there anything else we can help you with?
Please contact us with questions.