Get In Touch 

Get In Touch 

Frequently Asked Questions


Where can I find your bars in my neighborhood?

Why doesn't my store carry my favorite flavor?

If your store doesn’t carry your favorite flavor, we recommend that you request it through the store manager. Please also feel free to provide us with the store and location, so that we might forward this on to our sales team for further investigation. And remember, you can always order from nugonutrition.com

What is my password/log in?

If you have forgotten your password or log in name, you can either create a new account or click on the Forgot your password link next to the login button.  

How does NuGo ensure our products are Gluten Free?

The FDA standard for labeling a product gluten free is testing to ensure it contains less than 20ppm of gluten. At NuGo, all bars that say gluten free on the label have been batch tested to below 10ppm, a stronger standard than the FDA requires. We manage allergens strictly during manufacturing, and all shared equipment is heat treated and cleaned before use with our gluten free products in order for us to maintain the highest standard to ensure the products test below 10ppm.

Do your gluten free products contain oats? How are the oats sourced?

We’re proud to make nine gluten free product lines (Protein Cookies, Dark, Slim, Free, Stronger, Organic, Perfect Cookies, Egg White Protein and our Family Original NuGo line). The only gluten free product lines that contain oats are NuGo Protein Cookies, NuGo Organic and NuGo Family Original. We source certified gluten free oats and oat flour, never mechanically separated oats. Additionally, all of our gluten free products are certified gluten-free by the Gluten-Free Certification Organization (GFCO).  

Can you provide coupons or free samples?

When we are sampling our bars through retail chains, we post information on our community section, Facebook page or Twitter feed. If you are interested in receiving discounts or coupons, please subscribe to our newsletter!  

Do I need to order a whole box? Can’t I just try one?

We offer sample packs for customers who are interested in trying our products. Our online sample packs cost between $6-$10 and can be found on our Sample Pack page!  

How much does shipping cost?

When ordering online within the continental US, packages are shipped UPS or FedEx Ground. Shipping is a flat rate of $5.95. For orders over $50, shipping is free! If another shipping option is needed, please call 1-888-421-2032 for pricing. 

When should I expect my package?

Because we ship UPS and Fedex, we have to say 7 to 10 days. We have two shipping points in the US, so it usually comes much sooner.  

What is the cool shipping option NuGo offers?

Our products are made with real ingredients, including real chocolate. REAL Dark Chocolate is temperature sensitive and will melt without climate-controlled shipping. For more information on our commitment to pure ingredients and use of REAL Dark Chocolate, please see the NuGo Difference.In the hotter months of summer, we offer temperature-sensitive, cool shipping for an additional $4.95 per box. This cool shipping is not guaranteed but does help in preventing the chocolate from melting.The following bars do not require cool shipping:
Vanilla Yogurt

Orange Smoothie

NuGo Fiber d'Lish

Smarte Carb
(made with sugar free milk chocolate)
NuGo Perfect Cookie

NuGo Protein Cookie

NuGo Egg White Protein 

Should I keep NuGo bars in the refrigerator to keep them fresh?

No, NuGo bars and cookies are happiest at room temperature. You can store them in a cool, dry area.Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

Where do you ship?

NuGo ships to all US states. Shipping to Alaska, Hawaii, Puerto Rico and the Virgin Islands is done via the US Postal Service. If you would like to ship to any of these areas or internationally, please call our office between 9:00am and 5:00pm EST at 1-888-421-2032 to obtain accurate US Postal Service shipping information. Shipping to Canada can be done by going to www.buynugo.ca or clicking on the link at the bottom of our home page. 

Do you ship to FPO/APOs?

We will ship to FPO/APOs; however, UPS shipping service is not available to these locations. Shipping to FPO/APOs will be done using priority mail, which includes tracking. We do not ship packages using space-available mail. If you would like to have an order shipped to an FPO/APO, please call us at 1-888-421-2032.  

Are NuGo Products Non-GMO?

GMOs are everywhere, but we take pride in our work with the Non-GMO Project to verify the ingredients that go into our bars. Most NuGo bars and cookies use Non-GMO ingredients and many of them are verified by the Non-GMO Project. All of our products that are Non-GMO will be clearly labeled on the product and on the product page.  

What are the natural flavors listed on your wrappers?

Our natural flavors are a proprietary blend of natural ingredients developed to enhance the flavors of our products. These ingredients can be extracted, distilled or otherwise derived from plants, herbs or fruit ingredients. There are no artificial, synthetic or GMO preservatives or MSG present in these flavors.  

How are Net Carbs calculated?

The calculation for Net Carbs is Total Carbs – Dietary Fiber – Glycerin = Net Carbs. This is a common way to calculate net carbs. Dietary Fiber does not impact your blood sugar level, while Vegetable Glycerin has a negligible effect on blood sugar. In addition, our NuGo Slim bars have a tested low glycemic index of 24.  

What is Allulose?

Allulose is a natural sweetener found naturally in small quantities in things like maple syrup, figs and raisins. It tastes like sugar and has the same texture and mouthfeel as sugar, but its impact on the body is entirely different. Allulose has virtually no impact on blood sugar and insulin because humans lack the enzymes needed to break it down. It also contains 1/10th the calories of regular table sugar. Allulose is truly a breakthrough ingredient!  

What is the Glycemic Index and why does it matter to me?

The glycemic index (GI) is a ranking of carbohydrates on a scale from 0 to 100 according to how they raise blood sugar levels after eating. Foods with a high GI are those which are rapidly digested and result in blood sugar spikes. Low-GI foods, with slow digestion and absorption, produce gradual levels for blood sugar and insulin, and have proven benefits for health. Low GI diets have been shown to improve both glucose and lipid levels in people with diabetes (type 1 and type 2). They have benefits for weight control because they help control appetite and delay hunger. Low GI diets may reduce insulin levels and insulin resistance.  

What is Chocolate Liquor? Is it an alcohol?

Chocolate liquor is the ground up center (nib) of the cocoa bean (otherwise known as unsweetened chocolate) in a smooth, liquid state. It contains no alcohol.  

Are the egg whites in your Egg White Protein Bars cooked?

The egg whites we use are not raw. Our egg whites go through a high heat pasteurization process to ensure they’re safe to eat. 

How do I do an exchange or refund?

Due to the nature of NuGo Nutrition’s food products, we are unable to refund any opened boxes, however you may return or exchange unopened items at your own expense within 28 days of the shipping date.

If you have received the incorrect product, or your product has been damaged in shipping, please contact us to arrange a return of your shipment. Please note we do not provide refunds for melted product to hot climates when cool shipping is not chosen.  Please return the products to the mailing address below:


NuGo Nutrition
ATTN: RETURNS
520 Second Street
Oakmont, PA 15139 

When I am charged, what company name appears on my statement?

We charge all credit and debit cards under the name NuGo Nutrition.  

Is there anything else we can help you with?

NuGo Nutrition

520 Second Street

Oakmont, PA 15139

1-888-421-2032

contact@nugonutrition.com


Monday - Friday, 8:00 to 5:00 EST

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