Frequently Asked Questions
The FDA standard for labeling a product gluten free is testing to ensure it contains less than 20ppm of gluten. At NuGo, all bars that say gluten free on the label have been batch tested to below 10ppm, a stronger standard than the FDA requires. We manage allergens strictly during manufacturing, and all shared equipment is heat treated and cleaned before use with our gluten free products in order for us to maintain the highest standard to ensure the products test below 10ppm.
We’re proud to make eight gluten free product lines (Protein Cookies, Dark, Slim, Free, Stronger, Organic, and our Original NuGo line). The only gluten free product lines that contain oats are NuGo Protein Cookies, NuGo Organic and NuGo Original. We source certified gluten free oats and oat flour, never mechanically separated oats. Additionally, all of our gluten free products are certified gluten-free by the Gluten-Free Certification Organization (GFCO).
No, NuGo bars and cookies are happiest at room temperature. You can store them in a cool, dry area.Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.
Most commonly, this is “bloomed” chocolate. Chocolate bloom occurs when real chocolate has been exposed to heat. As it melts, the cocoa butter separates from the chocolate liquids and rises to the top – resulting in a white shade or film on the chocolate. Fortunately, blooming does not affect the healthy benefits of the chocolate and is perfectly fine to eat.
GMOs are everywhere, but we take pride in our work with the Non-GMO Project to verify the ingredients that go into our bars. Most NuGo bars and cookies use Non-GMO ingredients and many of them are verified by the Non-GMO Project. All of our products that are Non-GMO will be clearly labeled on the product and on the product page.
Our natural flavors are a proprietary blend of natural ingredients developed to enhance the flavors of our products. These ingredients can be extracted, distilled or otherwise derived from plants, herbs or fruit ingredients. There are no artificial, synthetic or GMO preservatives or MSG present in these flavors.
The calculation for Net Carbs is Total Carbs – Dietary Fiber – Glycerin = Net Carbs. This is a common way to calculate net carbs. Dietary Fiber does not impact your blood sugar level, while Vegetable Glycerin has a negligible effect on blood sugar. In addition, our NuGo Slim bars have a tested low glycemic index of 24.
The glycemic index (GI) is a ranking of carbohydrates on a scale from 0 to 100 according to how they raise blood sugar levels after eating. Foods with a high GI are those which are rapidly digested and result in blood sugar spikes. Low-GI foods, with slow digestion and absorption, produce gradual levels for blood sugar and insulin, and have proven benefits for health. Low GI diets have been shown to improve both glucose and lipid levels in people with diabetes (type 1 and type 2). They have benefits for weight control because they help control appetite and delay hunger. Low GI diets may reduce insulin levels and insulin resistance.
Complete nutritional information, including allergens and ingredients, can be found on the product pages on our website. Simply select the product you’re interested in and select Nutrition Information.
When ordering online within the continental US, packages are shipped UPS or FedEx Ground. Shipping is a flat rate of $7.95. For orders over $50, shipping is free! If another shipping option is needed, please call 1-888-421-2032 for pricing.
Because we ship UPS and Fedex, we have to say 7 to 10 days. We have two shipping points in the US, so it usually comes much sooner.
Our products are made with real ingredients, including real chocolate. REAL Dark Chocolate is temperature sensitive and will melt without climate-controlled shipping. For more information on our commitment to pure ingredients and use of REAL Dark Chocolate, please see the NuGo Difference.In the hotter months of summer, we offer temperature-sensitive, cool shipping for an additional $4.95 per box. This cool shipping is not guaranteed but does help in preventing the chocolate from melting.The following bars do not require cool shipping:
NuGo Fiber d'Lish
Smarte Carb (made with sugar free milk chocolate)
NuGo Protein Cookie
NuGo ships to all US states. Shipping to Alaska, Hawaii, Puerto Rico and the Virgin Islands is done via the US Postal Service. If you would like to ship to any of these areas or internationally, please call our office between 9:00am and 5:00pm EST at 1-888-421-2032 to obtain accurate US Postal Service shipping information. Shipping to Canada can be done by going to www.buynugo.ca or clicking on the link at the bottom of our home page.
We will ship to FPO/APOs; however, UPS shipping service is not available to these locations. Shipping to FPO/APOs will be done using priority mail, which includes tracking. We do not ship packages using space-available mail. If you would like to have an order shipped to an FPO/APO, please call us at 1-888-421-2032.
Due to the nature of NuGo Nutrition’s food products, we are unable to refund any opened boxes, however you may return or exchange unopened items at your own expense within 28 days of the shipping date.
If you have received the incorrect product, or your product has been damaged in shipping, please contact us to arrange a return of your shipment. Please note we do not provide refunds for melted product to hot climates when cool shipping is not chosen. Please return the products to the mailing address below:
520 Second Street
Oakmont, PA 15139
We charge all credit and debit cards under the name NuGo Nutrition.
If your store doesn’t carry your favorite flavor, we recommend that you request it through the store manager. Please also feel free to provide us with the store and location, so that we might forward this on to our sales team for further investigation. And remember, you can always order from nugonutrition.com!
When we are sampling our bars through retail chains, we post information on our community section, Facebook page or Twitter feed. If you are interested in receiving discounts or coupons, please subscribe to our newsletter!
Subscribe & Save
To enroll, simply find the product you wish to subscribe with, on the product page click on ‘Subscribe & Save 10%’ prior to clicking ‘Add to Cart.’
To add products to a subscription order, log into your account on our website and select "Subscriptions". Click “Add Product.” Then enter the product name of the product you’d like to add to your subscription in the search bar then press search. Click on the corresponding product image, fill in the subsequent fields (Quantity, Delivery Schedule, Address, and Next Charge date), and then click “Add Product.”
No, you cannot apply a promotional discount code to a Subscribe & Save order since subscription orders already receive a discount.
Log into your account on our website, select "Subscriptions.” Click "Billing Information". Select ‘Update card’ and follow the instructions to update your card on file.
Log into your account on our website, select "Subscriptions.” Then click “Cancel” under the Actions Column on the subscription/product you’d like to cancel. Then click your reasoning behind cancelling your subscription and then press submit. Repeat for each product you want to remove.
Login to your account and select "Subscriptions". Select “Edit” under the Actions Column next to the subscription(s) you’d like to have processed now/later. Then click “Change next charge date.” You will then be able to enter in a new charge date to a day you’d like your order processed on. Then select “Save”.
To remove/cancel an item in your account, log into your account on our website, select "Subscriptions.” Click “Cancel” under the Actions Column on the subscription/product you’d like to cancel. Then click your reasoning behind cancelling your subscription and then press submit.
Login to your account and select “Manage Subscriptions.” Click into the subscription(s) you’d like to change the product quantity. Enter the number of boxes you would like to receive. Then click “update product quantity”.
Login to your account and select “Manage Subscriptions.” Click into the subscription(s) you’d like to change the frequency. Under Order Frequency, select the new delivery schedule you would like for that item. Then click ‘Update Frequency’. 5. Repeat for each product you want to edit.