NuGo Nutrition offers everyday free shipping in the continental US on orders of $50 or more. For orders less than $50, there is a $5.95 flat rate shipping fee, except for sample packs which ship for free. Because we ship UPS and FedEx, we have to estimate 7 to 10 days. However, we have two shipping points in the US, so it usually comes much faster.
In the hotter months of summer, we offer temperature-sensitive, cool shipping for an additional $4.95 per box. This cool shipping is not guaranteed but does help in preventing the chocolate from melting. NuGo makes our bars with unadulterated products, including chocolate. REAL Dark Chocolate is temperature sensitive and will melt without climate-controlled shipping.
During the summer months we do not ship over the weekends to help prevent melting. Depending on the day of your order, we may hold it until the following Monday to ship. We also do not ship on Fridays during the summer months.
The following bars do not contain chocolate and therefore do NOT require cool shipping:
NuGo ships to all US states. Shipping to Alaska, Hawaii, Puerto Rico and the Virgin Islands is done via the US Postal Service. If you would like to ship to any of these areas or internationally, please call our office between 8:30am and 5:30pm EST at 1-888-421-2032 to obtain accurate US Postal Service shipping information. Shipping to Canada can be done by going to http://www.buynugo.ca/ or clicking on the Canadian Flag on our home page.
We will ship to FPO/APOs; however, UPS shipping service is not available to these locations. Shipping to FPO/APOs will be done using priority mail, which includes tracking. We do not ship packages using space-available mail. If you would like to have an order shipped to an FPO/APO, please call us at 1-888-421-2032.
We will gladly exchange or refund unopened, uneaten, like-new merchandise purchased from our website within 28 days of the shipping date.
Please contact our office at firstname.lastname@example.org or 1-888-421-2032 to arrange the return. Merchandise must be not be opened or damaged. Once received and inspected, a refund will be issued to the original payment method.